Overview

Each of Reminger’s offices has a strong core of lawyers with expertise in retail and hospitality liability claims. We vigorously defend against all types of claims including the traditional adulterated food, ‘slip/trip and fall’, and ‘falling object’ cases, as well as the high exposure false arrest, pharmaceutical negligence, negligent security, and dram shop liability matters. In addition, we counsel these same clients about risk management, safety concerns and post-accident investigation.

Our attorneys work with self-insured retailers, general liability insurance carriers, and units of liability insurance carriers dedicated to specific insureds. We, at no charge, participate in safety and risk control seminars for the clients, and are available, again without charge, for periodic 'I have a question' calls from clients. Our goal is not just to be the premier defense counsel on these types of claims, but also to work with clients to minimize these claims.

An innovative and unique aspect of this practice group is its familiarity with and interaction with other practice areas that clients with premises liability exposure also have: employment and workers compensation claims. Several members of this group are members of other relevant groups because of the cross training important to our retail clients.

Our Service and Philosophy of Case Handling

  1. Dedicated client service. Our Practice Protocol™ requires our attorneys to acknowledge receipt of an assignment by phone, e-mail or fax, depending upon the client's wishes, within 30 minutes of receipt of the assignment. After contact with the client/insured and opposing counsel, we provide an initial analytical report, game plan and projected budget within 7 days of receipt or completed investigation.
  2. Philosophy of Practice. Reminger attorneys are trial lawyers, rather than 'litigators'. Once we determine the basic facts, we collaborate with the client consensus on a case handling strategy for the case. We become proactive in resolving the matter in the least amount of time, with the least amount of expense, and at the most favorable result to the client possible. Our philosophy is that the 'only good file is a closed file, and closed on our terms'.
  3. We are a good value. Our firm is a pioneer in 'alternative fee' arrangements with clients. If a client chooses to be charged by the hour, our rate is simple and straightforward. We use a singular, blended, net hourly rate, applicable to all handling attorneys. Our net rate is inclusive of all in-house, out-of-pocket expenses. Thus, there are no extra charges for such things as long distance telephone, mailings, mileage, computer usage research charges, fax, copies, etc. We are ready, willing and able to discuss alternative fee arrangements, such as flat fee per case, phase billing or reverse contingencies were we share in the ultimate savings on a particular case from an agreed upon 'value' if a matter can be resolved for less than that amount. You will find no firm more innovative in fee structuring than Reminger.
  4. Value-added components. Our Retail and Hospitality Liability Group members are available for complimentary consultation with both insureds and claim representatives for input and counsel in areas of loss prevention, case evaluation, substantive law, expert retention, and claim management. Our attorneys also make themselves available on a complimentary basis to assist agents and carriers in marketing presentations to professional groups and associations. Our aim is to be your counselors, not just your defense counsel. Our in-house videoconferencing facilities and total firm electronic integration allows us to conduct interviews, discovery, and presentations with economic efficiency and unlimited reach.

Representative Clients

Representative Clients: Wal-Mart, Dollar General, Darden Restaurants, Menard, Inc., Macy’s Corporate Services, SuperValu Inc., Cinemark. 

Insurance Carriers/TPAs: Zurich-America Insurance Group, Gallagher Bassett Services, Inc.

Testimonials

“Reminger lawyers do a wonderful job in completing the Initial Attorney Evaluation Report. They are succinct and get right to the point of the issues of liability and damages without the encumbrance of unnecessary information.“ - Brian, Senior Associate Counsel

“This case represented the first opportunity I have had to use Reminger and the Louisville office. Reminger did a wonderful job by expeditiously, resolving a 3
rdparty liability claim. I can’t wait to use Reminger again.” -Mike, Risk Management

"All of the Reminger attorneys who serve on our retail risks are doing very well. We couldn’t ask for anything better."
-Timothy, Divisional Vice President

"Our third party hospitality liability claims could not be handled better than what the Reminger lawyers accomplish. Whenever I have a question, it is quickly answered and I never have to chase them for information.”
-Mi Mi, Senior Claim Adjuster

"We value our relationship with Reminger,  who can always be counted on to immediately spring to a claim assignment that presents an emergency, with the problem being solved quickly and efficiently.”
-Michelle, Sr. Litigation and Claim Administrator

"We use Reminger’s Kentucky lawyer members of the firm’s Retail & Hospitality Group. They do a great job."
-Nancy, Claims Director

“Reminger’s performance on our restaurant franchise program has been excellent in service, result and value.”
-Mike, GL Litigation Adjuster

Results

News

Events

  • Beating the Reptile with a Persuasive Narrative: A Study from Alameda County
    Dallas, TX, Feb 7, 2019
  • Kitchen Culture Update and Sexual Harassment
    Columbus, OH, Oct 11, 2018
  • In-House Perspectives on Diversity
    Cleveland, OH, May 22, 2018
  • Nuances in the Application of Common Premises Liability Rules by Ohio, Indiana, Kentucky
    Newtown, PA, Aug 11, 2017
  • Transgender Employees & Customers: Practical Considerations for Managing Risk & Politics
    Webinar, Jun 15, 2017
  • Transgender Employees & Customers: Practical Considerations for Managing Risk & Politics
    Grapevine, TX, Feb 22, 2017
  • Preparing for the Unexpected Civil Disobedience Protests Demonstration Affecting Retail & Hospitality
    The Harmonie Group – Spring 2016 conference, New Orleans, LA, Jun 13, 2016
  • Dress Code Considerations in the Workplace
    Claims and Litigation Management Alliance Retail & Hospitality Conference, Tampa, FL, Feb 4, 2016
  • Premises Security Claim Resolution
    Claims and Litigation Management Alliance Continuing Education Seminar, Overland Park, KS, Aug 19, 2015
  • #Donteat@Joes – What Happens When Foodborne Illness Claims Go Viral
    National Retail & Restaurant Defense Association Seminar, Austin, TX, Feb 12, 2015
  • Preparing for the Unexpected Civil Disobedience, Protest and Riots
    Harmonie Retail & Hospitality Conference, Chicago, IL, Oct 28, 2014
  • Preparing for the Unexpected: Civil Disobedience, Protests and Riots – What CommercialProprietors Need to Know
    Harmonie Retail & Hospitality Seminar, Chicago, IL, Oct 15, 2014
  • Ethics and Advertising in Retail and Hospitality
    DRI Strictly Retail and Hospitality Conference, Chicago, IL, May 15, 2014
  • The Westin Chicago-Chicago, IL, May 15, 2014
  • Sep 30, 2013
  • Using Criminal Background Checks to Make Employment Decisions
    Harmonie Retail and Hospitality Fall Seminar - Toronto, Canada, Sep 28, 2013
  • Hiring and Monitoring: Complying with Federal and State Employment Laws
    DRI Strictly Retail & Hospitality Conference - Chicago, IL, May 16, 2013
  • Ethical Considerations in Retail and Hospitality Claims Litigation
    Academy of Hospitality Industry Attorneys Annual Conference - Alexandria, VA, Apr 26, 2013
  • Premises Liability Claims in Ohio and Kentucky
    Dollar General Claim Representatives - Nashville, TN, Apr 15, 2013
  • Preserving Security Evidence and Retailer and Hospitality Liability
    Sedgwick Save-A-Lot Dedicated Claims Unit - Minneapolis, MN, Jan 16, 2013
  • Claims Management Challenges – Bad Faith Claims and Prejudgment Interest
    Big Lots CEU Institute - Columbus, OH, May 18, 2011
  • Claims Management and Tort Reform Limitations
    Big Lots CEU Institute - Columbus, OH, May 18, 2011
  • Protecting the Retailer Through the Best of Available Insurance Products and Risk Transfer
    2nd Annual Strictly Retail DRI Conference - Chicago, IL, May 12, 2011
  • An Overview of Defenses and Duties to Invitees in Commercial Premises Liability Claims - Wal-Mart Claims Management, Inc.
    Bartlesville, OK, Mar 6, 2011
  • Nuances in Ohio Commerical Premises Law, SuperValu and Save A Lot Risk Managers and Claim Personnel
    Cleveland, Ohio, Feb 5, 2010
  • Swimming Pool Issues
    Oct 5, 2009
  • Ohio's Premises Liability Law
    Oct 5, 2009
  • 'Open & Obvious' Defense Trumps Violation of Administrative Regulations
    Jul 10, 2009
  • "Employer Liability for Intentional Torts and Sexual Acts"
    May 20, 2009
  • "Tips for Finding what you Need to Quickly Tender Cases", Wal-Mart Outside Counsel Conference
    Rogers, Arkansas, Nov 13, 2008
  • "Commercial Premises Liability-LIability for Acts of Third Parties", National Business Institute CLE
    Columbus, Ohio, May 21, 2008
  • Amusement Park as a Target of Personal Injury Actions, International Association of Amusement Parks
    Orlando, FL, Nov 16, 2007
  • Ohio & Kentucky Premises Liability Law, Wasuau Insurance-McDonald's Claim Unit
    Milwaukee, WI, Nov 2, 2007
  • Principles of Commercial Premises Liability Exposures, Dollar General National Risk Management Team
    Nashville, TN, Aug 10, 2007

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